Position Overview 

The Social Worker serves as a key member of the case management team, providing holistic, person-centered support to admitted claimants and their families. This role includes responsibilities such as resource navigation, advocacy, and managing complex cases. The Social Worker will use advanced de-escalation techniques, trauma-informed approaches, and problem-solving strategies. This position is Exempt under the Fair Labor Standards Act (FLSA). 

Duties and Responsibilities: 

• Manage an assigned caseload by providing ongoing coordination, support, and proactive follow-up to participants and their families, ensuring needs are assessed regularly, services are aligned with Program guidelines, and communication is timely, accurate, and compassionate. 

• Serve as a point of contact for escalated concerns, managing high-stress interactions with professionalism and empathy. 

• Apply advanced de-escalation techniques and trauma-informed care principles and provide training to team members to effectively manage conflict and build trust. 

• Identify root causes of claimant concerns and barriers to care. 

• Provide counseling, crisis intervention, and resource navigation tailored to complex family dynamics. 

• Address concerns raised by following up with families, clarifying program policies, and identifying actionable solutions. 

• Connect claimants with appropriate community services, benefits programs, and support networks. 

• Maintain accurate and confidential records in compliance with HIPAA and program policies. 

• Participate in interdisciplinary team meetings to review cases and coordinate care strategies. 

• Assist in developing workflows and protocols for integrating social work into the claimant support process. 

• Participate in special projects and other duties as assigned. 

Qualifications: 

• Demonstrated expertise in crisis intervention, conflict resolution, and de-escalation techniques. 

• High tolerance and respect for individuals with diverse needs and backgrounds. 

• Strong interpersonal and communication skills; ability to build trust with families under stress. 

• Experience in trauma-informed care and advocacy. 

• Ability to work independently and collaboratively in a multidisciplinary team. 

• Must possess/maintain a valid driver’s license. 

Education & Experience: 

• Master’s degree in Social Work (MSW)  

• Eligibility for or possession of LCSW, LMSW, or equivalent Virginia licensure 

• 5+ years of experience in social work, case management, or human services. 

• Experience in high-intensity environments such as behavioral health, crisis response, family trauma, or grief. 

• Experience working with children with complex medical needs, disabilities, or chronic conditions, or experience working with disabled populations and/or in medical/disability-related settings strongly preferred. 

• Must maintain confidentiality and abide by HIPAA regulations. 

Virginia Birth Injury is an Equal Opportunity Employer. We do not discriminate in hiring or employment practices based on race, color, religion, gender, age, sexual orientation, marital or family status, national origin, non-job-related disability, or status as a veteran.